BUSINESS POLICIES

CodeFlight Business Policies

These policies outline how we schedule, deliver, and manage services to ensure a smooth experience and consistent, high-quality results. They apply to all bookings unless otherwise agreed in writing.

Our goal is transparency, professionalism, and mutual respect — not rigid enforcement. If you ever have questions, we’re happy to walk through them.

Scheduling & Access

• Same-day appointments are not available. Next-day appointments must be booked by 6:00 PM the prior evening.

• Properties must be fully photo-ready upon arrival. If not ready, options will be discussed with the agent and may result in rescheduling or additional charges.

• Access instructions must be provided in advance. Waiting time may be accommodated up to one hour depending on schedule.

• Weather-related scheduling decisions are coordinated with the agent, especially for drone services.

Service Area & Travel

• Travel within a 45-mile radius is included.

• Listings outside this area may require an extended travel fee, quoted prior to confirmation.

• Multiple same-day properties are treated as separate appointments; efficiencies may be considered at discretion.

• A trip charge may apply if an appointment cannot be completed due to access, readiness, or same-day cancellation.

Revisions, Reshoots & Deliverables

• Photo counts are guidelines; final delivery reflects professional judgment.

• Minor edits are included. Requests requiring a return visit may incur additional fees.

• Reshoots due to technical issues or missed areas are covered. Preference-based or seasonal reshoots are not.

• Weather-improvement requests are treated as new or add-on services.

Square Footage & Package Selection

• Package selection is based on the total area photographed, not solely on reported livable square footage from MLS, tax records, or third-party sources such as Zillow.

• Homes with unfinished basements, garages, bonus rooms, or other non-livable areas that require photography or 3D capture may require a higher package than initially selected.

• If the selected package does not accurately reflect the scope of the property, the order may be adjusted prior to delivery to reflect appropriate coverage.

Cancellations & No-Shows

• Cancellations made more than 24 hours in advance are not charged.

• Same-day cancellations after travel has begun may result in a trip charge.

• Repeated issues may require prepayment or refusal of future bookings.

• Payment is required before downloading delivered media, with discretion for trusted clients.

• Standard media delivery is typically the next business day for photos; add-ons may require more time.

• Rush delivery is case-by-case and not guaranteed.

• Delivered media is licensed for listing and marketing use. Copyright is retained.

• Galleries are archived for a limited time; restorations may incur fees.

Payment, Delivery & Usage Rights

CALL CodeFlight TODAY:

(304) 878-7363

Click on the image above to Download the View From Above Aerial Idea Guide, so you can see for yourself how amazing your business will look to your customers and prospects using custom aerial photography from CodeFlight